June 17-20, 2012
Delta Meadowvale Hotel and Conference Centre
Mississauga, ON
The 21st century sees tremendous technological advancements occurring on the bigger world stage – from new technologies for managing data, to new ways of communication and collaboration. In the world of human services, technology can provide a strong support in helping us deliver services in a more effective and integrated manner. It is also important to consider strategies to review potential challenges and risks associated with the use of technology.
OMSSA’s 2012 Learning Symposium will bring together municipal service managers, private and public sector organizations, community leaders, and community partners to join in this dialogue. The conference will discuss the concept of innovation in social service delivery, whether it is technology induced or process driven, the potential and impact of technology in service delivery, and the connected issues of privacy implications, remote service delivery, multigenerational workforce, and more.
Important Dates
May 25, 2012 – Last day to receive early bird registration rate
June 1, 2012 – Last day for hotel reservations at the group rate
Conference at a Glance – go to Workshops tab at the top of the page to see full session descriptions
Sunday, June 17
6:00 p.m. – 8:00 p.m. Registration
Welcome Reception and buffet dinner
Monday, June 18
8:00 a.m. – 4:30 p.m. Registration and Information
8:00 a.m. – 9:00 a.m. Breakfast
9:00 a.m. – 10:30 a.m. Opening Plenary: The Risks and Rewards of Web 2.0
Keynote Speaker: Jesse Hirsh – internet strategist, researcher, and broadcaster
10:30 a.m. – 11:00 a.m. Refreshment break with exhibitors
11:00 a.m. – 12:30 p.m. Concurrent workshops
1.1 AODA: Understanding the Integrated Accessibility Standards
1.2 Leading a Multigenerational Workplace
1.3 Let's Get STARTed: Financial Literacy that Works for Low Income Communities
1.4 Using Data to Support Human Services Integration
1.5 The Shift from Service Delivery Model Technology to the Social Services Solutions
Modernization Project (SSSMP)
1.6 Building the Business Case for Social Media
1.7 Outcomes Based Performance Measurement in Human Services Program Planning and Delivery
12:30 p.m. – 1:00 p.m. Lunch
12:45 p.m. – 4:15 p.m. Off Site Tours: Building Stronger Communities: Peel Housing Bus Tour (lunch provided)
1:00 p.m. – 2:00 p.m. OMSSA Annual General Meeting
2:15 p.m. – 4:15 p.m. Concurrent workshops
2.1 Strategies for Using Social Media in Client and Community Engagement
2.2 The Dos and Don'ts of Writing Effective Email
2.3 How they Did It: Systems that have Improved Service Delivery
2.4 Time Management Just for You
2.5 Provincial Update
4:30 p.m. – 6:00 p.m. Partner / Exhibitor Wine and Cheese
Tuesday, June 19
8:00 a.m. – 4:00 p.m. Registration and Information
8:00 a.m. – 9:00 a.m. Networking breakfasts (Children’s Services, Housing, Homelessness, Employment
and Income Issues, Emergency Social Services)
9:00 a.m. – 10:30 a.m. Opening Plenary: Keeping the Human in Human Services in a Technological Age
10:30 a.m. – 11:00 a.m. Refreshment break with exhibitors
11:00 a.m. – 12:30 p.m. Concurrent workshops
3.1 Outcomes Measures Synthesis Review
3.2 Are we in Danger of the APP Leading the Person?
3.3 Service Integration through the 10 Year Housing Plans
3.4 Technology and Its Use in Rural and Remote Service Delivery
12:30 p.m. – 1:30 p.m. Lunch – Sponsored by the Region of Durham
1:45 p.m. – 3:15 p.m. Concurrent workshops
4.1 Managing Partnerships for Stronger Communities
4.2 Information and Privacy in the Technological Era
4.3 e-Work A Vital Part of a Community’s Economic Recovery Plan
4.4 Internal Policies to Support Corporate and Employee Use of Social Media
4.5 Navigating the Winds of Change: Tools and Strategies for Change
Management
4.6 Staying Ahead fo the Curve: Service Manager Good Practices on Expiry of Social Housing Operating Agreements
5:30 p.m. – 6:30 p.m. President’s Reception
6:30 p.m. Awards Gala and Dinner – Vintage Vegas
Wednesday, June 20
8:30 a.m. – 12:00 p.m. Registration and Information
8:30 a.m. – 9:30 a.m. Breakfast – Sponsored by the County of Simcoe
9:30 a.m. – 10:30 a.m. Closing Panel: Perspectives on Social Innovation and the Future of Human Services
Panelists:
Adam Spence, Manager, Special Projects at Social Innovation Generation at MaRS and Founder of Social Venture Exchange Project
Bruce Good, Executive Director of the Social Innovation project at the Conference Board of Canada
Professor Alexandra Samuel, Director of the Social & Interactive Media Centre at Emily Carr University of Art and Design (invited)
10:30 p.m. – 12:00 p.m. Closing Plenary: Open Session on all Things Technology (boxed lunch will be provided)